You are also entitled to be compensated for any other reasonably foreseeable loss or damage. to a refund for the unused portion, or to compensation for its reduced value.to cancel your service contract with us and.For major failures with the service, you are entitled: In respect to any other services VIVA provides, our services come with guarantees that cannot be excluded under the Vietnam Law on Protection of Consumers' Rights. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Our products come with guarantees that cannot be excluded under the Vietnam Law on Protection of Consumers' Rights.
If your purchase incurred a delivery fee, then we will also cover the cost of delivery for the return. Some examples of acceptable proof of purchase are your original receipt, tax invoice, a credit card statement clearly showing your purchase at VIVA or your statement which can be found in the My Purchases section in your account.
We will ask you for a valid proof of purchase when returning a faulty product. for online purchases: your nearest VIVA store or our Customer Care Team on 1800 6191 or for in-store purchases: your nearest VIVA store.
To make a claim under our faulty returns policy, please contact: In such case, Our Customer Care Team are happy to keep you in contact to discuss any further details to assist with the best arrangement for your case For products that cannot be assessed in store, we will arrange for the product to be sent a designated third-party for assessment. From Tanya Aguiñiga's large-scale sculptural installation that nods to the burn piles of vines when the vineyard is cleared to Stephen Kenn's canvas-wrapped wine-tasting bars, made from reappropriated vintage wine staves topped with resin, a careful and artful consideration has been maintained throughout.If a product you have purchased from VIVA House of Wine (hereby denoted as 'VIVA') is faulty, damaged (excluding damage caused by misuse), wrongly described or breaches a consumer guarantee, we will cheerfully refund your money, exchange or, where possible, repair the product.įor some high value products or products with exclusive availability, VIVA reserves the right to have the product assessed for acceptable quality prior to discussing a suitable remedy with you. The duo immersed themselves in the Wagner family's winemaking legacy to create environments that express curiosity and an attention to detail at every turn.
The journey of discovery continues indoors, thanks to an interior design concept created by Sarah Giesenhagen of The Bureau, in collaboration with Thad Geldert of Geldert Studios, which showcases furniture, fixtures and art by over 30 creative collaborators. ‘The resulting buildings are warm and inviting, reflecting the Wagner family’s forward-thinking, open-minded approach to winemaking, as well as the exciting potential of a relatively under-the-radar wine region.’ ‘We talked with our clients about the desire to create something that has an iconic presence, and yet feels well integrated into the landscape,’ adds Mottola.
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